Shipping policy

We use the below services for our packages:

Australia Delivery

Standard Delivery:
Courier: Australia Post
Timeframe: 2-8 Business Days
Cost: Calculated at checkout based on weight and distance, fully tracked

Express Delivery:
Courier: Australia Post
Timeframe: 1-4 Business Days
Cost: Calculated at checkout based on weight and distance, fully tracked

New Zealand Delivery

Standard International Delivery:
Courier: Australia Post International
Timeframe: 5-12 Business Days
Cost: Calculated at checkout based on weight and distance, fully tracked where available

Express International Delivery:
Courier: Australia Post International Express
Timeframe: 3-8 Business Days
Cost: Calculated at checkout based on weight and distance, fully tracked where available

 

Delivery Delays and Support
While we do our best to ensure timely delivery, occasional delays may occur due to circumstances beyond KRCollectables control.

If you suspect an issue with your delivery, please contact us within 14 days of receiving your Shipping Confirmation email. We’ll be happy to investigate the matter with our courier partners on your behalf.

Please note:
If your order includes pre-order items, it will be subject to the terms outlined in our Pre-Order Policy.

To help avoid delays, please double-check your order details — especially your full delivery address — before completing your purchase at checkout.

Stream Orders:
Customers purchasing through our KR LIVE stream only need to purchase shipping once. Any additional items bought during the same week will be combined and shipped together under that single shipping payment.

Accumulating orders over multiple weeks is possible, but shipping must eventually be paid before your order is shipped out to you. Please let us know during stream if you plan to accumulate orders.